How do Culture and Communication Impact Multicultural Global Teams?

smiley-team-colleagues

The culturally homogenous team is a thing of the past in most international organisations and companies.

More and more teams are made up of people with different nationalities and therefore different cultures, languages, ideas, behaviours and ways of doing things.

Continue reading

How Can I Improve Communication in a Cross-Cultural Virtual Team?

virtual-team-call-online

Working in an intercultural environment is becoming increasingly common.

One of the results of such set-ups is an experience of more communication difficulties.

Continue reading

How Do People Usually Create Disharmony in Multicultural Teams?

unhappy-man-looking-down

Multicultural teams are now the norm within many of our larger companies, organisations and brands.

Challenges relating to communication, trust and morale within culturally diverse teams are common.

Continue reading

How Does Culture Affect The Way We Tell Lies?

speaking-truth

Researchers believe they have discovered a link between someone's culture and the language they use when they are telling lies.

Psychologists, led by Professor Paul Taylor of Lancaster University in the UK, have just published the findings of their research, entitled "Culture moderates changes in linguistic self-presentation and detail provision when deceiving others", in Royal Society Open Science.

Continue reading

Brexodus - Managing Employee Relocation After Brexit

Brexodus - Managing Employee Relocation After Brexit

London business leaders visited Brussels last week in a bid to push for a financial services deal following Brexit. 

If the EU pursues plans to move Euro Clearing services back into the EU zone, then London may potentially lose its status as the European financial hub. 

Continue reading

2017 -2018 Cross-Cultural Training Trends

woman-looks-future

With 2017 flying by and 2018 fast approaching, the team at Commisceo Global have decided to share a snapshot of some of the cross-cultural training trends we have witnessed so far this year.

Remember this is only what we have seen as a company, not what the whole cross-cultural training sector is experiencing.

Continue reading

Culture is an Essential Consideration for Global Training Roll Outs

global-rolloout-training

In a global marketplace, companies are increasingly rolling out training courses across international offices with the intention of providing consistent and homogenised messages to all their staff – regardless of location.

There is sometimes little, if any thought, given to whether the materials will be well received by the recipient's international office.

Continue reading

Why is the Issue of Discrimination so Important for Expatriate Staff?

Why is the Issue of Discrimination so Important for Expatriate Staff?

Global Mobility staff are routinely faced with complex challenges when it comes to effectively managing relocation assignments. The fact that not all countries promote equality and respect for human rights, to the same degree, being one of them. 

Although demanding, the complexities don’t stop at matters such as contractual amendments, cost of living and bridging loan calculations.

Continue reading

Why Joining The TPP Spells 'Cultural Competence' for British Business

Why Joining The TPP Spells 'Cultural Competence' for British Business

With a ‘no deal’ Brexit looming, the need to trade outside of Europe is becoming a reality for many British businesses.

In fact, just this week, Japanese Prime Minister, Shinzō Abe told Britain we’d be welcome to join the Pacific Free Trade Pact (TPP) following our European exit if we’re unable to leave with a deal intact.

Continue reading

Is the 70-20-10 Model Still Relevant to Online Cross Cultural Training?

Is the 70-20-10 Model Still Relevant to Online Cross Cultural Training?

If you work in Learning and Development, then it’s likely you know about the 70-20-10 Model.

If not, then it can be simply summarised as the work of three academics in the 80s who used extensive research to establish optimal learning conditions.

Continue reading

How Can Online Training Benefit Your Business?

team-watch-course

In a rapidly changing training world, learning trend reviews reference terminology which would have been incomprehensible to learning and development professionals not so long ago.

With terms such as E-Learning, Mobile Learning, Online Learning, Gamification and Virtual Learning, peppering our training conversations, the training culture has changed dramatically.

Continue reading

The Essential Guide to Blended Learning in Cultural Competence Training

The Essential Guide to Blended Learning in Cultural Competence Training

The training world is evolving at an incredible pace.

Indeed, discussions of blended learning by L&D professionals have quickly moved beyond ‘why do we need it?’ to ‘how do we do it?’

Continue reading

Expatriate Guide to Surviving Culture Shock

black-passport

Providing an abundance of new experiences, relationships and opportunities, relocation can be an incredibly exciting opportunity for most relocating expats.

However, relocation is not all fun and excitement.

Continue reading

Protecting Relocating Expats: A Duty of Care

female-expat-holds-globe

The news is full of accounts of people who have fallen foul of the law when working overseas.

Although for many readers, these stories can provide a little online interest to mull over during a coffee break, for others, they are a stark reminder of the tragic repercussions that can happen when travelling with no understanding of local laws and culture.

Continue reading

Cross Cultural Interviews

women-in-job-interview

At this moment in time, the increase in cross border human traffic has meant that companies are no longer dealing with a homogenous native community from which they recruit their staff.

Companies are now facing cross cultural challenges in how they recruit, manage and develop a multi-cultural staff. One area of note where HR and management are finding difficulties is in the interview room.

Continue reading

Top 10 Trends in Business and Cultural training

biz-trends-chart

This blog was originally written in 2008.  Revisiting this in 2021 makes for interesting reading.

It's fair to say that HumaNext certainly got it right as everything they mentinoned came to fruition and these topics - particularly cultural competency for leaders, are still trending training topics!

Continue reading

Charity calls for Business Leaders to take up Diversity Challenge

diversity-typed

A charity that campaigns to provide a "secure base for Britain's minority ethnic communities" has called for effective leadership to promote diversity, after a poll revealed that almost nine in 10 recent graduates have experienced some kind of discrimination at work.

The Ethnic Minority Foundation, called for leaders to be held accountable for discrimination which, it says is "ruining the life chances of young people".

It follows a survey of 200 graduates by recruitment site Milkround.com which found that 86% of had faced discrimination while working.

Race discrimination affected two in five respondents, with age discrimination affecting 14% and gender 12%. Other reasons for unfair treatment included sexual orientation and height.

One respondent said: "People like me coming from a different country or continent to study and then try to get a work placement here are very vulnerable, particularly if they are unfortunate enough to have employers or managers as ignorant as the one I [worked for]."


Photo by Markus Winkler on Unsplash


Continue reading

When a Cross Cultural Joke Goes Wrong!

cars-in-bangkok

A true story: when a US telecoms giant decided to replace its manager in Thailand several years ago, it chose an ABC - 'American-born Chinese' - in the belief he would be more culturally attuned to doing business in Asia.

He was not shy about telling his colleagues how to behave and one evening berated a couple of European rivals who had been caught engaged in financial shenanigans.

They decided to play a joke on the new arrival.

They told their driver to follow him and tell him he was going to be killed.

Continue reading

Intercultural Skills are Crucial say HR Leaders

happy-intercultural-person

According to a survey of more than 100 senior Human Resource managers, 81% of companies agree that international work experience is a crucial criterion for leadership in a global organization.

Why? Because international leaders cannot lead global teams without the necessary intercultural skills and insights. 

The survey, "The Importance of Cultural Skills in Senior Managers," conducted by RW-3 LLC, an international training organization, and ORC Worldwide, a global human resource consulting firm, was designed to measure the importance of cultural competencies and global experience as criteria for senior management.

"During the current liquidity crisis, we've seen yet again how the global economy is entirely interconnected and how international cooperation is critical for the world's economic well being," said Michael S. Schell, president of RW-3.

Continue reading

Businesses Failing to Provide Cultural Training

man-writing-in-training

Leading research and workplace innovation company, Career Innovation (Ci) has today published the results of its latest study, Cross-Cultural Development Conversations.

Carried out across 45 leading companies worldwide, the new study has found that although organisations are aware of the need to skill up their leaders to manage the cross-cultural workforce, few have acted to make this a reality.

At a time when the pace and scale of globalisation has never been higher, competition for the best talent remains intense. The effectiveness of development conversations in organisations is known to play a significant role in engaging and retaining key talent.

Factoring in the complexity of a diverse and dispersed workforce makes it even tougher to ensure that these conversations are at their most effective.

According to the 45 organisations interviewed (Sept-Nov 08), the business importance of working effectively across cultures is high and rising. Most are already operating complex organizations across multiple regions and almost all (91%) indicated they expect cultural diversity in their organisations to increase over the next 3-5 years, with nearly 50% expecting a “significant increase”.

The study revealed three top factors that impact cross-cultural development conversations:

1) The directness of communication style
2) Language differences – especially when people are not communicating in their first language
3) The need to establish high levels of trust across cultures, in order for development conversations to be effective

Differences between Asian and Western cultures were consistently reported as a particular challenge by respondents with 50% of organisations reporting this as an issue.

Companies identified many key employee development processes that are impacted by these cultural hurdles. For example, 60% of organisations said that coaching relationships can be much tougher to establish in some cultures than in others. Giving feedback can also present challenges, with one company finding that its Chinese employees quit after receiving challenging feedback.

“This issue has a big impact on global organisations”, says Ci’s founder Jonathan Winter. “Although they are increasingly aware of the need to encourage meaningful dialogue with employees about their careers and development, only a few have really taken on board the additional complexities overlaid by the cross-cultural dimension. Left unresolved the cross-cultural conversation gap hits the bottom line in a way companies can ill afford in today’s tough times.”

Organisations who are placing the strongest focus on building their employees’ cross-cultural competence report significant benefits including improved attraction and retention rates.

Following on from this study and Ci’s previous Conversation Gap research, Ci will be developing its existing career tools and approaches to encourage more leaders to develop cross-cultural thinking as part of their everyday style. Winter offers an example of how this will be incorporated, “Our Engaging Conversations multi-rater tool is already helping mangers around the world improve their staff dialogue skills and habits. We’re going to take that to the next stage and incorporate the cross-cultural dimension”.

Continue reading