The Blog for Culture Vultures

The training world is evolving at an incredible pace.

Indeed, discussions of blended learning by L&D professionals have quickly moved beyond ‘why do we need it?’ to ‘how do we do it?’

Self-awareness is fundamental in raising cultural competence.

If you are unable to understand yourself, it will be difficult to understand another.

Why focus on culture?

When working across different cultures it's critical that you understand the rules and cultural expectations of others. If you don't, you can make mistakes. These mistakes can be harmless, or, they can be very serious.

Click here to read an example of a cultural error which resulted in a G4S staff member being beaten by a mob. 

As cross-cultural training specialists, we sometimes come across resistance from delegates who have been obligated to attend a cultural awareness session by their boss, HR or the Learning and Development department.

Resistance may stem from many factors, not least of which may be that the benefits and background to the training course have not been fully communicated.

Have you read about the backlash Pearson Education received regarding a section about cultural awareness in a recent nursing textbook?

Initially it started with a Facebook post outlining some crude cultural stereotypes, but the complaints soon grew large enough and loud enough for Pearson Education to take note.

Culturally diverse teams are becoming more and more the norm as international businesses continue to hire in talent from around the globe.

Anyone who has worked in a multicultural team knows that this comes with challenges.

Accents are an amazing window onto our history.  As accents die, so too are accents born in response to changes in our environment.

In ‘The Lost Cockney Voice’ available on podcast via Radio 4 downloads, Cole Moreton talks about the unique cockney accent of his grandmother’s era.

Researchers believe they have finally disovered why the wide, white-teethed smile is so important in American culture - immigrants and cultural diversity.

Across different cultures, a smile can mean many things. In more expressive cultures such as the USA, where showing emotions is not necessarily a bad thing, and in which hierarchy and social differences are less acute, the smile is a lot more common.

“How would you explain your country's culture to someone who isn’t at all familiar with it?”

This was the question posed by OdinText to more than 15,500 people across the globe in the hope of finding some insights into cultural differences or similarities.

A warning sign with the silhouette of an Orthodox Jewish man wearing a traditional 'Fedora' hat has been found on a lamp-post in north London amid one of the largest Hasidic communities in Europe.

At a time when the foreigner, the immigrant, the Muslim, the Jew, the Mexican, etc are being constantly vilified by some segments of our media, one should not be surprised by the increasing intolerance towards 'the other'.

The recent viral video of Professor Robert Kelly talking to the BBC via Skype has perfectly illustrated how unconscious bias works.

When his kids break into the room and interrupt the interview, an Asian lady comes to get them. Did you see a Nanny or a Mum? 

Having gone viral across the globe many US and other news outlets described the lady as Professor Kelly’s ‘maid’.  Her ethnicity clearly contributed to the rather preconditioned assessment that she was working for Professor Kelly.  The fact that this lady, Jung-a Kim may have been Professor Kelly’s wife failed to register.

This is, unfortunately, as clear a case of Unconscious Bias that I have witnessed in a long time. 

I recently penned some musings about the privitization of cultural diversity in a blog post; the central theme being that politics and politicians don't know how to handle the boiling hot potato that is multiculturalism. The result, I predict, will be the private sector championing cultural diversity and multiculturalism with the politicians glady handing responsibility over.

To summarise the blog, I believe the private sector see the failings of politicians to positively engage and counteract the harmful anti-difference agenda as bad for business.

One of my colleagues recently caused a rather difficult situation when he unwittingly fell victim to his unconscious bias.

My colleague and I were talking to a client regarding the need for intercultural leadership training for their CEO based in the Middle East.

Sporting its own fair share of industry models, my favourite cultural model has to be one which outlines the steps between cultural ignorance and cultural savvy.

This model resonates with me on a personal note.  Why?  Well, working in the Oil and Gas industry overseeing project delivery across international teams, I thought I was great at working across cultures. It’s only since leaving and moving into a cultural based role that I can now appreciate that I was very ‘un-savvy’.   

What is clear from your election campaign is that if you are truly going to be a President for "All Americans", then you need some help.

Let's talk straight Mr. T - you've alienated people. Mexicans and Muslims are probably hiding under pillows while Chancellor Merkel and President Xi Jinping are already worried about you embarrasing them.

Some of your campaign messages and sentiments displayed immense bias, premised on stereotypes, informed by a myopic interpretation of our world. What you need is some training, some coaching and some loving.

You have "Great" ambitions - but these can never be realised without embracing the positivity of cultural diversity at home and abroad.

So, Mr, President-elect of the USA, we are offering you access to our consultancy, our courses, our training - anything you need.

We could design a course about Islam for you, a training session on doing business with Mexicans, a workshop on self-awareness and unconscious bias or how about some diplomatic etiquette training to prepare you for global summits? Whatever you need - we will help.

So give us a call and let's get to work!

#mytip4trump

Knowing you are a big fan of Twitter, we have also started a hashtag #mytip4trump for people to send you tips on working across cultural lines.

This is going to become an amazing resource for you - people will have tips for you on your foriegn diplomatic visits, how to address certain ethnic minorities at home, how your communiation style may need tempering or simly some tips on how to become more aware of cultural differences.

You're welcome!

Working internationally comes with certain challenges - navigating cultural differences is just one.

Being able to work, communicate, sell to or buy from people in different countries, working in different times zones, with different ways of doing things is essential.

Cultures differ in the way we use our bodies to communicate.

Sometimes it is very obvious, many times very subtle.

Cultural Training that Does More Damage than Good?

As part of an effort to help immigrants settle into life in Norway, cultural awareness courses have been made compulsory.

Watching some of the footage of the content in a short video piece on The Guardian website left me cringing - it really exposed a rather shallow approach to cultural understanding in many senses.

Culture-Geeks Will Love This!

I’ve recently come across a totally awesome database – it’s a treasure trove of statistical information about cultures, societies, language, places and environments; something I thought I had to share with my fellow culture vultures.

What am I talking about?

As bridge-builders, interculturalists have a lot of work to do

I’m going to be honest with you. I have written this blog once already – I fully expressed my views and vented my frustrations as to the recent events in the UK. I am now taking all those words back and starting again.

Why? I can pick holes and point to the lies all day but nothing is going to change. The only thing that will change is the future.