The Commisceo Global Blog - Perfect for Culture Vultures

Gone are the days when learning was a simple classroom transaction between trainer and student.

With the learning revolution in full flow, our classroom can be an airport boarding lounge, train, café, sitting room – and, let’s face it – even the toilet.

We all know that a positive customer experience (CX) drives repeat business, increased turnover and higher profits.

Companies who work hard to ensure their customers have a positive experience certainly reap the rewards of their efforts.

With a ‘no deal’ Brexit looming, the need to trade outside of Europe is becoming a reality for many British businesses.

In fact, just this week, Japanese Prime Minister, Shinzō Abe told Britain we’d be welcome to join the Pacific Free Trade Pact (TPP) following our European exit if we’re unable to leave with a deal intact.

Essential to any sort of cultural awareness training are the two key concepts of stereotypes and bias.

As we touched on in an earlier blog, a common trap many of us naturally fall into when we are working in cross-cultural situation is to let our own cultural lens get in the way.

Online training for cross-cultural skills are in high demand. So why are corporate training stakeholders turning to e-learning?

Tradtional face-to-face training has become more of a challenge over the past 15 or so years.

Doing business in the Middle East? Then you need to understand the role of honour in the Arab world.

The concept of personal dignity, honour and protecting one’s reputation is very important in the Middle East.

Why do we focus on culture in corporate training? Is it really all that important?

Understanding the role culture plays in our lives is very important.

If you're doing business in Japan or working with the Japanese culture, it's crucial to get your head around some key language phrases.

The Japanese have a way of using words to beautify their communication.

Global Mobility staff are routinely faced with complex challenges when it comes to effectively managing relocation assignments.

Although demanding, the complexities don’t stop at matters such as contractual amendments, cost of living and bridging loan calculations.

Self-awareness is fundamental in raising cultural competence.

If you are unable to understand yourself, it will be difficult to understand another.

As with any people, the Arabs look to the past for their sense of identity.

Arab history is tied to tribalism and the nomadic life of the desert. Although in most places the nomadic lifestyle has all but disappeared, the influence of the desert and especially the importance of tribal identity are still prominent today.

Why focus on culture?

When working across different cultures it is important to understand the rules and cultural expectations of others.

If you don't, you can make mistakes. These mistakes can be harmless, or, they can also be very serious.

Did you know the Japanese have over 20 ways to say 'sorry'?

If you plan to do business in Japan, you need to get up to speed with how apologies work in Japanese culture.

The BBC recently published a great little artice that examines the Japanese culture of apologies and politeness on the island nation.

A common misconception held by many is that cultural awareness is a skill you either have or you don't have, or, at the very least, is a skill that can be learned through training.

Well, this simply is not true.

For those of us working in multicultural environments, it’s fair to say that our colleagues may ocassionally observe traditions which we aren’t familiar with. Ramadan is one such occasion.

In the same way that non Muslims may avoid asking questions for fear of intrusion, Muslims may equally avoid going into too much detail about Ramadan for fear of their colleagues not being interested.

With over 7 million of its 9 million population classed as non-Emirati, the UAE has become an incredible melting point of cultures and nationalities.

Owing to Dubai’s relatively relaxed attitude and job opportunities, the majority of these expats reside in Dubai itself. Of these expats, South East Asians make up the largest proportion with approximately 8% of Westerners making up the smaller portion.

During a two-day visit to Israel last week, Japanese Prime Minister Shinzo Abe attended a meal created and served by celebrity chef Moshe Segev at Israeli PM Netenyahyus residence.

All was going well, and the meal proved to be outstanding until desert arrived, rather curiously, in a metal decorative shoe.

For many Western cultures, witches are an innocuous subject.

Long gone are the days where innocent women were dragged from their homes to be burned at the stake.

The giving and receiving of gifts is an important part of professional and personal life in the Middle East.

Closely tied up with the need to maintain relationships and as a way of gaining and giving face, gift giving bonds people together.

Guillaume Rey, a French waiter, was sacked from his job in a Canadian restaurant for being ‘aggressive, rude and disrespectful’

Upset by the sacking Rey believes his employees simply did not understand French culture. A complaint was filed
his previous employer, Vancouver restaurant on Canada’s Pacific coast, under British Columbia’s Human Rights Tribunal in which the waiter claiming  “discrimination against my culture”.