HR Directors, Basil Fawlty and Cultural Training

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Some recent findings by The London School of English show language and cultural training are still not getting the attention they deserve within companies today.

In fact, the spirit of Basil Fawlty seems to live on within some British businesses!

Despite the Government pinning hopes on UK PLC exporting, it brings into question whether UK companies are thinking globally and making the effort to understand their target cultures, or whether they are instead relying on the rest of the world to think and act like them?

The findings suggest that, "UK-based businesses could be risking international growth by failing to invest in cross-cultural and communications training."

The results spwan from research carried out that questioned 100 HR directors on their attitudes towards communication skills and their approach to training.

These centenary research results show a shocking lacking of regard for our international business partners,” says Timothy Blake, Chief Executive of the London School of English. “The Brits may be reluctant to learn other languages, but this research suggests that we are not even prepared to invest in understanding the cultures they work with."

Headline findings in the report include:

•    98% of HR Directors believed their non-native English speakers should communicate effectively in English.
•    Although 67% of those questioned believed that it was “very important” for business people to have a good cultural understanding of their trading partners; only 23% would offer training.
•    Only 4% believed the “Basil Fawlty” approach of speaking “more loudly” would be effective in communicating with non-native English speakers.

Worrying stuff isnt it?

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10 Facts Every Manager of a Multicultural Team Should Remember

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As a team manager leading a multicultural team, you go through the stages of team development perhaps a bit longer than when working with most monocultural teams.

When you feel you’ve had enough of battling the cultural differences, and that you just want to call it a day, don’t despair – keep in mind that due to the diversity, the ups and downs feel extreme however in the end, there is simply much more to gain.

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Why Multilingual Leadership is Needed Today

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Last week, Triple Pundit published an interview with impact investment expert Jed Emerson.

Here, Emerson explains why multilingual leadership is important for those involved in this field.

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Putting the People Back into Global Mobility

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Most of the reputable global relocation companies conduct annual surveys whereby they gather data on global mobility trends in international companies.

Plus Relocation – a company operating in corporate relocation for the past 40 years, just published the results of their Planning for International Mobility Survey.

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Musings from the 2014 Corporate Relocation Conference & Exhibition

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The 18th annual Corporate Relocation Conference and Exhibition took place on the 3rd of February this year, in London.

We attended the conference to gain further insight about the latest discussions in the field of global mobility.

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How do Cultural Differences Impact Job Interviews?

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At this moment in time, the increase in cross border human traffic has meant that companies are no longer dealing with a homogenous native community from which they recruit their staff.

Companies are now facing cross cultural challenges in how they recruit, manage and develop a multi-cultural staff base.

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What are the Stages of Culture Shock for People Moving Abroad?

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'Culture shock' is used to describe the emotional rollercoaster that someone experiences when living in a new country.

Anyone that has worked and lived in a foreign country will experience culture shock of some sort.

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What Skills Are Essential for Managers Today?

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The role of a manager is evolving in response to the needs of companies operating on the international stage.

The complexities of globalisation and international systems require today's manager to adapt in order to offer modern solutions to modern problems.

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Where is the Most Expensive Destination for Expatriates?

Where is the Most Expensive Destination for Expatriates?

Since relocation training forms such a significant part of the work undertaken by us here at Commisceo, it’s essential that we keep up to date with global changes and their impacts on all things ‘expatriate’.

Mercer, is just one of our trusted ‘go to’ experts.  As consultants in the fields of talent, investments and health, their annual Cost of Living surveys are a must read for companies engaged in the relocation of their employees. 

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Is Unconscious Bias Holding Back Business Growth?

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One of my colleagues recently caused a rather difficult situation when he unwittingly fell victim to his unconscious bias.

My colleague and I were talking to a client regarding the need for intercultural leadership training for their CEO based in the Middle East.

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Why have Diversity and Inclusion become CEO-level Strategic Concerns?

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Research from Deloitte finds that diversity and inclusion in the workplace are now leadership-level issues, central to future growth and security.

Findings from the firm's 2017 Global Human Capital Trends report suggest that diversity has moved away from a predominantly HR-focused, "check box ticking" initiative to one of key strategic importance at CEO-level.

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Nanny or a Mother? Unconscious Bias and Racial Stereotyping

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The viral video of Professor Robert Kelly talking to the BBC via Skype perfectly illustrate how unconscious bias works.

When his kids break into the room and interrupt the interview, an Asian lady comes to get them - did you see a Nanny or a Mum? 

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UK Getting Cheaper for Expatriate Relocation Packages

UK Getting Cheaper for Expatriate Relocation Packages

Traditionally one of the more expensive destinations to send expatriate staff, a survey has found that the UK is now becoming cheaper for foreign companies.

The MyExpatriate Market Pay survey (published annually by ECA International) states that for the past few years the fall in the value of UK Sterling has meant that for companies outside the country, operating mainly in USD, sending resources to Britain has become around 11% cheaper.

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Is Globalization Killing Our Cultures?

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For some, globalization is dangerous for cultural diversity. The fear of cultural dilution and being imposed upon by a foreign, sometimes corporate, culture drives many people to deduce that the global economy is doing us more harm than good. 

However, new research coming from academics in Morocco and Canada suggests that globalization is certainly not killing our cultures. 

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What does Brexit Spell for HR?

What does Brexit Spell for HR?

As Brexit negotiations commence, HR teams have an invaluable role to play in helping the businesses within which they work to positively navigate the challenges presented by our EU withdrawal.

For most international companies, Brexit makes it necessary to revise long term business strategies – with changes being far greater for companies closely connected to the EU.

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150+ CEOs Commit to Diversity and Inclusion in the Workplace

150+ CEOs Commit to Diversity and Inclusion in the Workplace

CEO Action for Diversity & Inclusion™ will "Improve Corporate Performance, Drive Growth, and Enhance Employee Engagement" says founding companies

In a sign of the growing importance of diversity issues within the workplace, a group of more than 150 CEOs from some of the world’s leading companies have put their names againt CEO Action for Diversity & Inclusion™ -  the largest ever CEO-driven commitment to advance diversity and inclusion in the workplace.

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