The Commisceo Global Blog - Perfect for Culture Vultures

Whether a press release, a case study of cultural difference, some tips on working abroad or some lessons in cross-communication, we try our best to satiate your inner culture vulture.

How does Online Training Benefit your Business?

How does Online Training Benefit your Business?

In a rapidly changing training world, learning trend reviews reference terminology which would have been incomprehensible to learning and development professionals not so long ago.

With terms such as E-Learning, Mobile Learning, Online Learning, Gamification and Virtual Learning, peppering our training conversations, the training culture has changed dramatically.

...
Continue reading
120 Hits

Hospitality, Food & Friendship in Arab Business Culture

Hospitality, Food & Friendship in Arab Business Culture

Being a good host is a central part of life in the Middle East and it is an underpinning value that everyone in the region shares.

The roots of this can be found in the tribal system whereby treating guests well is traditionally a way of gaining honour.

...
Continue reading
266 Hits

Understanding the Arab Middle East - Identity, Roots and Values

Understanding the Arab Middle East - Identity, Roots and Values

As with any people, the Arabs look to the past for their sense of identity.

Arab history is tied to tribalism and the nomadic life of the desert. Although in most places the nomadic lifestyle has all but disappeared, the influence of the desert and especially the importance of tribal identity are still prominent today.

...
Continue reading
501 Hits

Gift Giving Etiquette in the Middle East

Gift Giving Etiquette in the Middle East

The giving and receiving of gifts is an important part of professional and personal life in the Middle East.

Closely tied up with the need to maintain relationships and as a way of gaining and giving face, gift giving bonds people together.

...
Continue reading
2588 Hits

Scale-Up Investors Want People Skills

Scale-Up Investors Want People Skills

The UK's innovation agency has just released a report highlighting what investors are looking for in potential investment targets.

‘Scaling up: the investor perspective’ is the result of research commissioned by Innovate UK which was overseen and publish by the market research company, Ebiquity.

...
Continue reading
622 Hits

How to Avoid Cultural Appropriation & Promote Cultural Awareness Instead

How to Avoid Cultural Appropriation & Promote Cultural Awareness Instead

Once upon a time cultural appropriation was something theorised and discussed solely at universities.

Now, due to our globalized, interconnected, social media fuelled world, the use (or in this case, misuse) of another’s cultural property can turn into big news.

...
Continue reading
7752 Hits

What is Driving Diversity to Become a CEO-level Strategic Concern?

What is Driving Diversity to Become a CEO-level Strategic Concern?

Research from Deloitte finds that diversity and inclusion in the workplace are now leadership-level issues, central to future growth and security.

Findings from the firm's 2017 Global Human Capital Trends report suggest that diversity has moved away from a predominantly HR-focused, "check box ticking" initiative to one of key strategic importance at CEO-level.

...
Continue reading
1463 Hits

Poor Understanding of Iran Leading to Cautious Business Approach

Poor Understanding of Iran Leading to Cautious Business Approach

It’s nearly a year since the restrictive sanctions imposed on Iran were lifted. These sanctions were not only applied by the UN, EU and US but also included sanctions from third party countries. The lifting of these sanctions has therefore been long-awaited by many and sets the stage for exciting times for those companies who have identified potential opportunities in Iran and who are keen to now pursue them.

Although our administration takes place in the sleepy South West of England, we witness global movements and trends first-hand. There’s not much we don’t know about what’s happening with our global neighbours.

...
Continue reading
1386 Hits

Results of Poor Cross Cultural Awareness

Results of Poor Cross Cultural Awareness

Culture Matters

Having a poor understanding of the influence of cross cultural differences in areas such as management, PR, advertising and negotiations can eventually lead to blunders that can have damaging consequences.

It is crucial for today's business personnel to understand the impact of cross cultural differences on business, trade and internal company organisation. The success or failure of a company, venture, merger or acquisition is essentially in the hands of people. If these people are not cross culturally aware then misunderstandings, offence and a break down in communication can occur.

...
Tags:
Continue reading
18745 Hits

Cultural Sensitivity in Business

Cultural Sensitivity in Business

Interested or affected by the impact of language and culture in business?

This article gives concrete, real examples of how a lack of cultural sensitivity can result in a negative impact on a business.

...
Tags:
Continue reading
6555 Hits

Culture and its relation to Per Capita Income

Culture and its relation to Per Capita Income
Do you question how important culture is to our daily lives? Well many do. In reality however culture is at play moulding the world around us every minute of every day; sometimes in ways we don't understand. New research by Romain Wacziarg suggests country’s income per capita is actually closely related to the its culture.
Continue reading
5055 Hits

Culture, Creativity and the Competitive Advantage

Culture, Creativity and the Competitive Advantage
From companies to government institutions, managers are now realising that innovation and creativity is the way to make money and positively evolve. Soren Peterson has investigated what creative professionals believe are the ingredients for a booming creative economy.
Continue reading
5642 Hits

Merging Companies means Merging Cultures

Merging Companies means Merging Cultures
As a company, it is never easy to unify an existing business with a newly acquired one through a merger or aquisition. The key to this may lie in ensuring the separate company cultures become one.
Continue reading
8477 Hits

Doing Business in The Middle East

Doing Business in The Middle East

The Middle East is an area which carries many stereotypes and myths. Before doing business in the Middle East it is imperative to learn about areas such as business culture, business etiquette, meeting protocol and negotiation techniques.  Through such knowledge stereotypes are broken and barriers to communication reduced.

When doing business in the Middle East, it is wise to bear in mind the great diversity within the region. However, a common religion, language and culture make the highlighting of general traits and features for the region valid.

...
Continue reading
2854 Hits

Cultural Risk Assessments helping HR save Mergers

Cultural Risk Assessments helping HR save Mergers
Did you think culture clash only happens between foreigners? Think again! Company cultures are now recognised as being a major reason behind mergers failing and businesses underperforming.

Continue reading
6078 Hits

Is the Global Manager Dead?


According to Professor C. A. Bartlett who co-authored “Transnational Management” nearly 20 years ago, the business world is a very different place to what is was back when he wrote the book.
The book is now in its sixth edition and Bartlett describes it as a continuous work and a passion of his. He has filled the book over the years with case studies that demonstrate how the world of business works and also highlights how the world of business has changed over the years.
One of the biggest changes in the way that the international world of business now works is with the way that many modern businesses now operate. Communication has come on leaps and bounds since 1992 (when the book was first published) and it is easy to forget how quickly connected we can be with people on the other side of the globe. The internet and email has broadened business horizons and made many more places reachable and the improvement of the spread of information and data has been a real boon to businesses everywhere. Skype, satellite phone and video conferencing have all broken down the barriers of international business.
The very fact that technology has broken down international barriers means that there really is no such thing anymore as the global manager, as almost every office worker now spends their time in a global environment.
International divisions now also no longer really exist like they used to in the 1960s and 1970s when the managers were sent abroad for long periods of time. The fluidity of today’s world means that many companies look to recruit managers from all over the world as travel is no such of longer an issue as it used to be.
Continue reading
5519 Hits

Diversity Matters



Many multi-national businesses understand the importance of diversity and the crucial role that the inclusion of diversity training can play within a multicultural company.
It is a very well documented fact that diversity can bring along with it barriers within a multicultural work force this means that the business might not be as productive as it could be. This is something that many HR teams work hard on within the companies in order to make sure that the work force work as well with each other as the possibly can.
Multicultural business experts are warning international companies that the temptation to only pay lip service to diversity training should be avoided at all costs and that companies who ignore the challenges of a multicultural workforce do so at their own peril.
It is not just people from different cultures that are benefiting from the increased positive attitude towards diversity at work. The gay and lesbian communities are also starting to see a lot more inclusion in forward thinking companies. Companies who are embracing diversity have found that it makes for a dynamic and creative atmosphere that is conducive to high quality output and the growth of a company.
Many business experts think that the current modern work force is made up of four pillars of people, the members of each group belong to very different generations. The mains groups are "traditionalists", "boomers", "generation-Xers" and "millennials". Each group has their own idiosyncrasies and world views; as a result HR teams have to work hard on making sure that that every single group is included within the work force.
Continue reading
1291 Hits

Diversity Matters



Many multi-national businesses understand the importance of diversity and the crucial role that the inclusion of diversity training can play within a multicultural company.
It is a very well documented fact that diversity can bring along with it barriers within a multicultural work force this means that the business might not be as productive as it could be. This is something that many HR teams work hard on within the companies in order to make sure that the work force work as well with each other as the possibly can.
Multicultural business experts are warning international companies that the temptation to only pay lip service to diversity training should be avoided at all costs and that companies who ignore the challenges of a multicultural workforce do so at their own peril.
It is not just people from different cultures that are benefiting from the increased positive attitude towards diversity at work. The gay and lesbian communities are also starting to see a lot more inclusion in forward thinking companies. Companies who are embracing diversity have found that it makes for a dynamic and creative atmosphere that is conducive to high quality output and the growth of a company.
Many business experts think that the current modern work force is made up of four pillars of people, the members of each group belong to very different generations. The mains groups are "traditionalists", "boomers", "generation-Xers" and "millennials". Each group has their own idiosyncrasies and world views; as a result HR teams have to work hard on making sure that that every single group is included within the work force.
Continue reading
1927 Hits

Bilingual Business @ Home



The benefits of launching operations globally have been well documented. Launching offices in places like India and China has allowed companies like Nestle and Google to harness the benefits of addressing consumers in their own language.
But you don’t have to go abroad to benefit from going bi-lingual. Your operations can stay at home and still significantly increase their consumer base through the use of additional languages.
1.    Cultural Diversity Online
Many countries are culturally diverse today, especially in urban areas, so launching websites that address the multi-lingual roots of your consumers can bring you big business at home. For example the USA has a population of 311 million people, of this number almost 50 million have Hispanic roots. Adopting Spanish-language websites could improve the uptake of internet shopping in this culture-group as they feel that their linguistic needs are being directly addressed. Furthermore on a practical level, roughly 12 million of these people are unable to speak English proficiently meaning that Spanish-language websites are the only way for them to access the web.

2.    Bi-Lingual in-store
However, not all companies want to make the investment in multiple websites, perhaps deciding that the translation output or the cost of personale to run these sites is too high. Some companies such as Home Depot have even found that multiple sites can cause problems where consumers believe they can purchase products in countries like Spain (because the website is in Spanish) whereas the company only currently deliver in the USA. Home Depot’s solution was the facilitation of bi-lingual communication in-store.
Spanish-speaking employees in-store were able to serve the quarter of Hispanic people who don’t speak English and the further fifty percent of Hispanics who, although proficient in English, prefer to communicate in their mother-tongue.

Of course companies can then expand their delivery or offices worldwide in response to the demand for their multiple lingual sites. Companies like Best Buy, NutriSystem, AFLAC and Vonage have all made moves to service their culturally and linguistically diverse consumer base.
So if you haven’t the money or just don’t want to make the move to global offices or delivery at the moment you can still benefit from making your company bi-lingual. Whether online or in-store people respond better when they feel their custom is appreciated; so bi-lingual could not only encourage people to use your services but also ensure they continue to come back to you in the future.
Continue reading
2942 Hits

Cross Cultural Palliative Care



Different cultures and religions deal with the concept of death differently.  The use of medicine and health care varies across different cultures because of the beliefs of their people. Due to varying beliefs across cultures, there is a need for cultural understanding or cultural competence in medicine, especially in palliative care. ‘In medicine, cultural competence means providing health care services that are respectful of and responsive to the health beliefs, practices, and cultural and linguistic needs of diverse patients.’   The use of cultural competence is especially important in palliative care because people of varying cultures have very different approaches to dealing with death. (Palliative care improves the quality of life for patients who have a serious or life-threatening disease).
An organisation called the Middle East Cancer Consortium (MECC) developed a project in 2005 to raise awareness of palliative care problems faced by its members (United States and the health ministries of Cyprus, Egypt, Israel, Jordan, the Palestinian Authority, and Turkey). The aim of MECC’s project is to find a common ground between these 7 countries’ methods of dealing with palliative care. Part of this project is to give palliative care training to nurses, physicians and social workers which respects the varying spiritual beliefs between the countries involved.
In many hospitals, there are now nurses who are employed because they are of the same religion and cultural background to certain patients. For example Dr. Myriam Weyl Ben-Arush, (head of the Pediatric Hematology Oncology Department at Rambam Medical Center in Haifa, Israel) has Arabic-speaking nurses and social workers, as well as those who speak Hebrew. This is to ensure that staff can be empathetic to the spiritual needs of their patients.
Taking spiritual belief into account is important when dealing with death because people of different cultures have different beliefs. For example, a Druze family believes in reincarnation and an Arab Christian person believes in Heaven. So perhaps these people will find the idea of death less difficult than someone who does not believe in any kind of life after death.
Continue reading
3322 Hits