Expatriate Guide to Surviving Culture Shock

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Providing an abundance of new experiences, relationships and opportunities, relocation can be an incredibly exciting opportunity for most relocating expats.

However, relocation is not all fun and excitement.

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The Essential Guide to Blended Learning in Cultural Competence Training

The Essential Guide to Blended Learning in Cultural Competence Training

The training world is evolving at an incredible pace.

Indeed, discussions of blended learning by L&D professionals have quickly moved beyond ‘why do we need it?’ to ‘how do we do it?’

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How Cultural Differences Can Destroy Customer Experience

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We all know that a positive customer experience (CX) drives repeat business, increased turnover and higher profits.

Companies who work hard to ensure their customers have a positive experience certainly reap the rewards of their efforts.

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Stereotypes & Bias in Cultural Competence Training

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Essential to any sort of cultural awareness training are the two key concepts of stereotypes and bias.

As we touched on in an earlier blog, a common trap many of us naturally fall into when we are working in a cross-cultural situation is to let our own cultural lens get in the way.

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Why E-Learning Works for Cultural Competence Training

Why E-Learning Works for Cultural Competence Training

Online training for cross-cultural skills is in high demand. So why are corporate training stakeholders turning to e-learning?

Traditional face-to-face training has become more of a challenge over the past 15 or so years.

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The Cultural Lens

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Self-awareness is fundamental in raising cultural competence.

If you are unable to understand yourself, it will be very difficult to understand another.

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