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A Home for Culture Vultures

How Cultural Differences Can Destroy Customer Experience

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We all know that a positive customer experience (CX) drives repeat business, increased turnover and higher profits.

Companies who work hard to ensure their customers have a positive experience certainly reap the rewards of their efforts.

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Stereotypes & Bias in Cultural Competence Training

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Essential to any sort of cultural awareness training are the two key concepts of stereotypes and bias.

As we touched on in an earlier blog, a common trap many of us naturally fall into when we are working in cross-cultural situation is to let our own cultural lens get in the way.

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Why E-Learning Works for Cultural Competence Training

Why E-Learning Works for Cultural Competence Training

Online training for cross-cultural skills are in high demand. So why are corporate training stakeholders turning to e-learning?

Tradtional face-to-face training has become more of a challenge over the past 15 or so years.

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The Cultural Lens

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Self-awareness is fundamental in raising cultural competence.

If you are unable to understand yourself, it will be very difficult to understand another.

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