If you work in Learning and Development, then it’s likely you know about the 70-20-10 Model.

If not, then it can be simply summarised as the work of three academics in the 80s who used extensive research to establish optimal learning conditions.

Being a good host is a central part of life in the Middle East and it is an underpinning value that everyone in the region shares.

The roots of this can be found in the tribal system whereby treating guests well is traditionally a way of gaining honour.

As a member of a Learning and Development team, you have probably invested considerable time developing, or purchasing, online training programmes in line with staff training strategies.

Purchasing online or e-learning programmes can be a minefield; there’s often so much to choose from and no two training programmes are the same.

To understand Japanese business culture, it's essential that you first appreciate Japanese cultural values.

Why?

Did you know that Indians form the second largest group of immigrants in America, with Mexicans taking the top spot?

Although Indian expats may enter the US with a typically high level of education under their belts and a strong work ethic, they often find cultural differences between the US and India quite a challenge.

Gone are the days when learning was a simple classroom transaction between trainer and student.

With the learning revolution in full flow, our classroom can be an airport boarding lounge, train, café, sitting room – and, let’s face it – even the toilet.

We all know that a positive customer experience (CX) drives repeat business, increased turnover and higher profits.

Companies who work hard to ensure their customers have a positive experience certainly reap the rewards of their efforts.

With a ‘no deal’ Brexit looming, the need to trade outside of Europe is becoming a reality for many British businesses.

In fact, just this week, Japanese Prime Minister, Shinzō Abe told Britain we’d be welcome to join the Pacific Free Trade Pact (TPP) following our European exit if we’re unable to leave with a deal intact.

Essential to any sort of cultural awareness training are the two key concepts of stereotypes and bias.

As we touched on in an earlier blog, a common trap many of us naturally fall into when we are working in a cross-cultural situation is to let our own cultural lens get in the way.

Online training for cross-cultural skills is in high demand. So why are corporate training stakeholders turning to e-learning?

Traditional face-to-face training has become more of a challenge over the past 15 or so years.

Doing business in the Middle East?

Then you need to understand the role of honour in the Arab world.

Why do we focus on culture in corporate training? Is it really all that important?

Understanding the role culture plays in our lives is very important.

If you're doing business in Japan or working with the Japanese culture, it's crucial to get your head around some key language phrases.

The Japanese have a way of using words to beautify their communication.

Global Mobility staff are routinely faced with complex challenges when it comes to effectively managing relocation assignments. The fact that not all countries promote equality and respect for human rights, to the same degree, being one of them. 

Although demanding, the complexities don’t stop at matters such as contractual amendments, cost of living and bridging loan calculations.

Self-awareness is fundamental in raising cultural competence.

If you are unable to understand yourself, it will be very difficult to understand another.

As with any people, the Arabs look to the past for their sense of identity.

Arab history is tied to tribalism and the nomadic life of the desert.

Why focus on 'culture' in the workplace?

Why do we need to look at 'culture' specifically?

Did you know the Japanese have over 20 ways to say 'sorry'?

If you plan to do business in Japan, you need to get up to speed with how apologies work in Japanese culture.

A common misconception held by many is that cultural awareness is a skill.

You either have or you don't have, or, at the very least, is a skill that can be learned through training.

For those of us working in multicultural environments, it’s fair to say that our colleagues may occasionally observe traditions with which we aren’t familiar. Ramadan is one such occasion.

In the same way that non Muslims may avoid asking questions for fear of intrusion, Muslims may equally avoid going into too much detail about Ramadan for fear of their colleagues not being interested.