If you provide services or sell products, you’ll know how important a positive Customer Experience is.

Positive interactions and experiences retain customers and drive repeat business.

Is there a correlation between culture and the COVID-19 pandemic?

This is a question we’ve posed before in previous blogs.

Miscommunication is one of the principal reasons for cultural misunderstandings.

Learning a bit about the country and culture you're working with can make a huge difference.

Let's look closer at a few examples of cultural awareness.

They come from the real-life experiences of our clients as well as more high-profile examples.

If you work with the Japanese, then you really need to understand the communication style.

Many a foreigner has made the mistake of believing ‘they all do business like us’.

Global virtual teams are nothing new.

However, they are predicted to become increasingly common due to the COVID-19 pandemic.

Manners mean a lot in Indian culture.

If you’re new to working with Indians or planning on a business trip to India, it’s crucial you brush up on your etiquette.

Ask a business with a successful presence in Indonesia the secret of their success, it’s unlikely they would cite their amazing product or service as the reason.

Although a great product or service is an essential factor in business success for any company expanding overseas, the essential ingredient for success in Indonesia sits firmly upon the ability to navigate and harness Indonesian culture.

The recent surge of staff working from home has turned many leaders into ‘virtual’ leaders overnight.

In an environment where global collaboration tools are increasingly accessible, leaders are less likely to report technology as the biggest challenge.

Do you work with the Chinese?

If so, there are some fundamental cultural concepts you need to be aware of.

Managing people from different cultures can be a challenge.

Different viewpoints, needs and expectations can manifest in many ways within multicultural teams.

If you want to communicate productively with British colleagues and customers, then it’s important to understand the UK communication style.

This will help you to make a good impression and deliver your message in a way that gets the outcomes you need.

Since email etiquette varies greatly across cultures, it can be hit and miss if you don’t understand the expectations of the people you are emailing.

Being unaware of the social cues or cultural norms of your recipient puts you at risk of miscommunicating or causing offense.

How do we become more culturally competent?

What steps can we take in order to work with people from other countries and cultures more effectively?

If you’re American and new to doing business with Saudis, then this is for you!

We're going to give you a quick-fire overview of some of the most common challenges faced by the two cultures when doing business together.

Let's explore the definition of cultural awareness.

Within the training, education and research fields you will hear many terms, sometimes used interchangeably.

The Japanese culture can be tricky to understand.

The people have particular ways of doing things, polished over hundreds of years of history, that seem peculiar to the outsider.

Could South Korea’s hierarchical culture have caused planes to crash?

If you work or do business with South Koreans, you really need to understand hierarchy.

What would you draw to illustrate the meaning of 'culture'?

This is a little exercise we commonly use in cultural awareness training courses to get people thinking about how culture works.

Do you work with the Chinese?

A common challenge many foreigners come across is how to handle the word ‘no’.