Global Business Skills Courses

Global Business Skills Courses

Becoming a global business ninja is more than just skill - it's also about flexibility and focus. We've been training clients for +10 years in how to succeed internationally.

Working, meeting, communicating, entertaining, negotiating and generally getting things done with colleagues or clients from different cultures can be a challenge.

Understanding and appreciating cultural differences ultimately promotes clearer communication, builds trust, strengthens relationships and helps us make better decisions at work.

Niche Specialists in Cross-Cultural Communication

We are passionate about helping people use cultural awareness (or 'intercultural competence') as a positive means of not only getting the job done, but of breaking down barriers between people and ultimately creating positive cross-cultural experiences. 

This passion informs everything we do and as a result has earned us a reputation for excellence in cultural awareness training.

Cultural Awareness Courses: 3 Training Options

We offer three options in terms of receiving cultural awareness training:

1) Bespoke: this is a tailored option whereby we design, develop and deliver a face-to-face training course on any aspect of cultural awareness that is centred on your specific needs. This involves a certain amount of investment in terms of time to allow us to properly create a focused course.

2) Ready-to-Go: This is straightforward option whereby we deliver our standard training programme on cultural awareness in a face-to-face course. The contents of the course are generic (see below) and will not necessarily be specific to a client's needs, however offers an excellent learning experience around cross-cultural communication.

3) Online: This is available via our LMS and is a modular online course that covers all the fundamental aspects of applying cultural awareness to workplace situations and scenarios. Comes with quizzes, resources and certification.

Which course is best for you?

  • Bespoke - you receive top-class consultancy and support leading to your course design being focused specifically on your business objectives; however, this involves much more investment of time, energy and finances.
  • Ready-to-Go - you receive a training course that lacks the focus of the bespoke option however you can roll training out quickly, cost-effectively and with minimal logistical effort or input.
  • Online - you can access it instantly, offers a scalable approach to cultural awareness training, is accessible 24/7 across digital devices and can be taken in learner's own time.

CASE STUDY: BESPOKE COURSE

Our client is an international organisation that had entered a formal relationship with the South Korean government.
In order to help overcome huge communication challenges as well as general discord between the two parties we set about designing a course specifically for them.
This involved interviewing department heads and senior stakeholders to understand obstacles, sentiments, objectives and to collect real case studies for the training course. From there our Korea expert designed a course that addressed all the issues they felt were needed as well as tweaked how the training would be delivered in terms of style, energy and flow.
This was then delivered to 50+ employees in Europe for two years consecutively to provide continued support.

"With more knowledge on Korea & insights, I'll feel more confident working with Koreans. The trainer was a great advisor with years of experience."

Ready-to-go Training Course Contents

Our ready-to-go training programme is delivered face-to-face, usually in a workshop-style setting, for groups of 12-15.

The flow of the 1-day course looks something like this:

1. Culture

•    What is culture?
•    Culture and its implications on the workplace
•    Developing cultural self-awareness and cultural sensitivity
•    Stereotypes vs. generalisations
•    Models for successful intercultural working

2. Working across cultures

•    Common issues and challenges when working in culturally distant countries
•    Differences in working styles
•    Analysing critical incidents and scenarios

3. Strategies for effective communication across cultures

•    Analysing differences in communication styles
•    Creating effective ways of communicating virtually
•    Using International English
•    Building rapport

4.  Developing a ‘global mindset’

•    Intercultural  competencies and cultural intelligence
•    Thinking beyond national borders & changing behaviour
•    Decoding situations and engaging behaviours
•    Intercultural coaching
•    Conflict mediation
•    Enhancing performance in multicultural teams

The course helps participants to:

  • Use skills and knowledge to help maximise potential when dealing with cultural differences
  • Gain an understanding of the mechanics of culture and its influence on business
  • Develop effective personal techniques and action plans to help overcome cross-cultural problems/ challenges
  • Develop a global mindset and cultural sensitivity

CASE STUDY: READY-TO-GO COURSE

Our client is a UK high-street fashion brand. Not only were they receiving visitors to their flagship London store from places like Japan and Russia, the company was also eyeing up global expansion.
In order to get their people thinking how best to present the brand and its values to this international audience the company wanted us to run our cultural awareness programme for them.
We did so, to 70+ employees with fantastic feedback from everyone.

"The trainer was extremely engaging and constantly energised the team."

To enquire this course, simply contact one of our team with some information as to why the course is being run, who will be attending, goals, objectives, etc. and we can run you through next steps.

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