1. Italians only ever shake hands when meeting one another.

True False

2. What should you do at the beginning of business meetings or negotiations?

Present literature on your company

Set out the agenda of the meeting

Engage in some informal chit-chat

3. What is the most practised religion in Italy?

Protestantism

Methodism

Catholicism

Calvinism

4. Which of these best describes the Italian attitude towards punctuality.

Italians are flexible but see deliberate lateness as simply rude

Italians are always late (it's an unspoken rule)

Italians consider any lateness rude

5. Which of these is true?

Italians do not like close personal contact

Italians are very tactile people

6. What is the best way to initiate a business relationship?

Through a third party introduction

By chance - for example at a party/event

Through direct contact

7. Which month should you avoid booking business meetings in?

June

July

August

8. Demonstrating urgency when negotiating with Italians is a sign of sincerity.

True False

9. Which of these qualities will be most beneficial when negotiating with Italians?

Humility

Patience

Aggression

10. Which of these is good dining etiquette?

Passing dishes to the right

Letting the host pay

Answering phone calls