Intercultural Management - Poland
Being a Manager in Poland
Business in Poland is undergoing a transition as the country adopts a free market system. To ensure successful cross cultural management, it is best to err on the side of formality and adhere to conservative etiquette and protocol. There are marked differences between young entrepreneurs and older businesspeople. Younger businesspeople generally have a less bureaucratic approach.
There are an abundance of institutions that regulate business practices in Poland. To successfully conduct business you will have to navigate a myriad of rules and regulations.
The Role of a Manager
Successful intercultural management is more likely to be achieved with some knowledge and understanding of Poland’s history. Management in countries of the former Soviet Union is a complex, constantly evolving state-of-affairs, each country moving towards a market economy (with its’ accompanying protocols) at a different pace.
The transition to a free-market economy has brought about remarkable, but not wholesale changes in the business culture. Generally, among the older generation, you will find deference to authority, coupled with a sense of loyalty and a detached attitude for meeting objectives and goals of the company. Among younger workers, however, you’ll find an eagerness to explore the new opportunities that the market has to offer.
Approach to Change
Poland’s intercultural adaptability and readiness for change is developing all the time. This country is seen to have a medium tolerance for change and risk.
The fear of exposure and the potential of embarrassment that may accompany failure means cross cultural sensitivity will be required. Failure can be viewed as a personal short-coming and can cause a long-term loss of confidence by the individual as well as by the group.
Approach to Time and Priorities
Poland is a moderate time culture and typically there may be some flexibility to strict adherence to schedules and deadlines.
When working with people from Poland, in order to achieve successful cross cultural management, it is advisable to reinforce the importance of the agreed-upon. Global and intercultural expansion means that some managers may have a greater appreciation of the need to enforce timescales and as such, agreed deadlines are more likely to be met.
In businesses that retain a strong hierarchical structure, managers tend to be autocratic. They expect their subordinates to follow standard procedures without question. In such companies, getting things accomplished is often a matter of knowing the right people who can then help circumvent the bureaucracy. In more entrepreneurial companies, individual initiative is prized and managers expect subordinates to work out the best course of action according to the current situation.
Boss or Team Player?
In post communist countries, there is a tradition of teamwork inherited from the communal aspects of the previous era where groups and work units commonly met together to discuss ideas and create plans. However, those plans seldom resulted in implementation or results, leading to apathy and cynicism among the workers.
Today the after-effects are still evident among much of the older generation resulting in a lack of drive and energy. However, there is vibrancy among the younger generation, who seem to be eager to tackle many of the challenges and take the opportunities presented. They will participate in teams and share ideas, but intercultural sensitivity will be needed and it should be understood that they will need to be coached in the process.
Communication and Negotiation Styles
Personal relationships are important. Poles prefer to do business with people they trust. Communication is often direct to the point of appearing blunt. Negotiations are straightforward and not emotional. Poles can be fearless and frank negotiators and are detail-oriented and may ask many questions. Poles may provide data without analysis. Committees are often formed to make decisions so that no one individual bears all the responsibility. Business moves slowly since most decisions require approval from multiple people. It may take several visits to accomplish your goals. This is especially true if the government is involved.