Intercultural Management - Pakistan
Being a Manager in Pakistan
To ensure successful cross cultural management in Pakistan, you need be aware of the importance of maintaining a degree of formality at all times. Older people and those in senior positions should be deferred to and treated with dignity and respect. Status is important and it is a good idea to seek situations where you can flatter your colleagues.
You must exercise patience in your business dealings. Things generally take longer than expected since meetings may be interrupted and patience will be necessary.
Pakistanis are hospitable and enjoy hosting foreign guests. At the same time, they expect you to understand the rules of their country and obey them. Do not appear overly friendly when you are first introduced. Relationships take time to grow and must be nurtured. Pakistanis often ask personal questions as a way to get to know you as a person. If possible, it is best to answer these questions. Businesswomen will be asked about their marital status and the number of children they have.
The Role of a Manager
Successful cross cultural managers in Pakistan will remember that each person has a very distinct role within the organization, and maintaining that role helps to keep order.
In Pakistan, as in other hierarchical societies, managers may take a somewhat paternalistic attitude to their employees. They may demonstrate a concern for employees that goes beyond the workplace and strictly professional concerns.
Approach to Change
Pakistan’s intercultural competence and readiness for risk is low. Pakistan is a low risk and low change-tolerant culture. New projects will be carefully analyzed to assure that whatever risk they represent is thoroughly understood and addressed.
In order for change to take hold, the idea needs to be perceived as good for the group and be accepted by the group. Intercultural sensitivity is important with Pakistan’s attitude toward risk dramatically impacted by the negative ramifications of failure on both the individual and the group.
Approach to Time and Priorities
Pakistan is a fluid time culture, and as is the case with many fluid time cultures, it is also very relationship-oriented. People in Pakistan will not want to upset others in order to force adherence to a deadline, and while appointments and schedules need to be set well in advance as a sign of respect for the individual, you need to understand that those schedules are seen as flexible, not necessarily needing to be adhered to.
Successful cross cultural management will depend on the individual’s ability to meet deadlines. Global and intercultural expansion means that some managers may have a greater appreciation of the need to enforce timescales and as such, agreed deadlines are more likely to be met.
Pakistani managers tend to have a rather autocratic style. At the same time, the boss is seen as a paternalistic figure and is expected to assist subordinates with personal problems. Decisions are made at the top of the company and handed down to managers to implement. Although the decision maker may consult with technical experts before reaching a decision, he is not seeking consensus, simply sufficient information to make an intelligent decision.
To ensure successful cross cultural management, you will need to bear in mind the importance of people in the office maintaining the proper behavior relative to their position.
Boss or Team Player?
If you are working in Pakistan, it is important to remember that honor and reputation play an important role. The risk becomes amplified in a team or collaborative setting. When meeting together and moderating ideas, intercultural sensitivity is necessary. It is important to qualify ideas that are raised in a gentle manner, protecting the reputation of those bringing up ideas, so no one is shamed.
Communication and Negotiation Styles
Cross cultural communication will be easier if you understand the importance of personal relationships in business. Being introduced by the proper people and making the right connections is extremely helpful. Pakistanis are non-confrontational and they will seldom say "no" overtly, so you must watch their non-verbal cues. It often takes several visits to accomplish simple tasks. Pakistanis are highly skilled negotiators. Price is often a determining factor in closing a deal.