Experts in Country-Specific Cultural Awareness Training

Experts in Country-Specific Cultural Awareness Training

Looking for cultural insights into a particular country? We have been designing and delivery cross-cultural courses for +10 years - flexible, tailored, quality global training whether SME or FTSE500.

The most valuable aspect was that the training reinforced the importance of calibrating my approach to Japanese business culture. JX Nippon

Doing Business in or with Japan? Let us help you do it better...

An ancient culture developed within the geographical boundaries of an island has produced a modern day society with strong cultural values, traditions and customs. Doing business in Japan or with the Japanese arguably poses the most potential for cross cultural misunderstandings.

Doing business in Japan necessitates cultural awareness. This means proper preparation in terms of understanding the business culture, business etiquette, meeting protocol and many other cross cultural issues.

We have +10 years’ experience in training and consultancy on Japanese culture

Case Study: Working with the Japanese

A Japanese company with an office in the UK invested in cultural awareness programs for all their British staff. The purpose of the training was to ensure that certain practices and protocols which were very much Japanese in nature, were understood and accepted by British counterparts. This was viewed as essential in ensuring good communication and strong relationships between the two teams. The course is now part of the company’s induction program having proved to be successful.

Insights into Japanese Culture

Our respected cross cultural training course for Japan is designed to assist individuals and companies get the best out of their dealings with or in Japan.

Each training course is 100% bespoke, carefully tailored to meet the particular needs of every client. The course assists global players build their cultural awareness of Japan. This in turn leads to strong interpersonal relationships, clearer lines of cross cultural communication and minimising cross cultural misunderstandings.

Our first-class cultural awareness training course covers areas such as:

» Cross Cultural Differences <

Cross cultural (mis)perceptions
Breaking cross cultural stereotypes
How does culture impact business?
Theoretical and practical cross cultural models and examples
Steps to effective cross cultural communication

» Communicating with the Japanese

Beliefs, culture, values, ethics, customs and national character
Interpersonal relations
The concept of ‘face’
Building relationships
Communication – verbal and non-verbal
Social etiquette and protocol

» Doing Business in Japan

Language tuition
Preparing to travel to Japan
Business in Japan – features, traditions and ethics
Comparative analysis of Japanese and Western business practices
Making appointments
Using intermediaries
Japanese business etiquette
Gift giving etiquette
Business card etiquette
Business entertaining
Meetings & Negotiations
Cross cultural man-management

» Relocating to Japan

Preparing for the move
What to bring?
Japanese history, culture and values
Western perceptions of Japan
Japanese attitudes to foreigners
The family – raising children, education, holidays
Spouse coaching
Public behaviour and etiquette
Food and drink
Transport, shopping and entertainment

Case Study – Understanding How to Negotiate

Our client was a British SME in the electronics industry. The company had identified a potentially lucrative deal in Japan however despite their efforts on an initial trip to Tokyo they felt as if they had ruined their chances. Some cultural faux pas which took place during initial meetings had led to the two sides not gelling. As well as helping the team get to grips with Japanese business culture and etiquette we also suggested they focused on how to negotiate as this could potentially help seal their deal.
After a 3rd visit to Tokyo, they won the deal.

Our courses are bespoke - i.e. we don’t ‘sell’ courses that are “pre-packaged” or “off-the-shelf”. We do of course have some pre-set topics and course structures for the more basic requests.

The majority of our clients come to us not for ready-made solutions but for our ability to conceptualise, design and develop training programmes just for them and their circumstances. This where we differ from our competition.

We care about making an impact through our training. Therefore we make sure we dedicate time to understand our clients, their challenges, objectives and how they would like the training to be delivered.

What works for one business may not be right for another and, as such, the development of course material, selection of trainers, the exercises used and the training style are all built around those needs.

Convenient Training Delivery

  • face-to-face training
  • e-Learning & online
  • self-study guides
  • simulations & games
  • mentoring & coaching

When it comes to how our training is delivered it really comes down what our client want - we will use the best method for you. This may be the traditional classroom-style training, a webinar, an online tool or a simple coaching session at someone’s desk. We have come up with all manner of training methods and are never afraid to try new ones.

Our trainers are based internationally meaning we are able to deliver courses pretty much anywhere needed.

Distinguished Cultural Trainers

All Commisceo trainers are carefully selected according to stringent benchmarks.

Even before we look at any professional selection criteria we ensure that all our trainers fit with our company culture, our training ethos and our goals. Once past this stage we look for 4 key strengths:

1. Mastery of intercultural communication
2. Insider knowledge of a country
3. Experience in industry
4. Enlightening training style

First and foremost, our trainers are passionate about the field of intercultural communication and have an excellent, academic understanding of the topic.
Secondly, in order to be able to teach people about a country or culture we believe it is necessary to have lived and worked there, not just visited.
Thirdly, a trainer must bring practical business skills to the table such as management, marketing, sales or knowledge of an industry.
Lastly, we demand trainers that inspire and who can create fun, interactive learning environments.

The trainer you received will be the one best suited for you. For example, if we are coaching a family moving to Tokyo then our trainer would be someone who has been through the move themselves and can give first-hand insight.

Enriching & Engaging Training Style

We want people to leave our courses feeling enriched. We don't believe we can achieve this unless learners are engaged, switched on, positive and soaking in information. For us, the two most crucial ingredients in any course are relevance and fun.

We make sure training is relevant through the time we invest before a course in really understanding what is needed. We keep it fun by making it all about interactivity, self-exploration and exercises which keep it challenging.

Our trainers are at the forefront of training and coaching developments and are constantly introducing and using new methods and techniques.

Whether you want a traditional group training course or an elaborate fantasy role-play, we deliver.

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