The Commisceo Global Blog - Perfect for Culture Vultures

Whether a press release, a case study of cultural difference, some tips on working abroad or some lessons in cross-communication, we try our best to satiate your inner culture vulture.

Cultural Diversity: How the US Healthcare Act is Lost in Translation

Cultural Diversity: How the US Healthcare Act is Lost in Translation
The new American Affordable Care Act might sound like a great change, but the cultural diversity of the US population is giving rise to a number of difficulties. Translation is one of them.
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Tesco close American stores due to Cultural Differences

Tesco close American stores due to Cultural Differences

Tesco has recently announced that their chain of American supermarkets, Fresh & Easy, will be closed entirely. The reason for this? Unexpected cultural differences.

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Gamification and Cultural Differences

Gamification and Cultural Differences
Playing games at work? From the work floor to education, gamification is becoming more and more common in a lot of areas. But the practice isn’t as straightforward as it seems: cultural differences prevent game developers from distributing one single game for different countries. Want to know what should be done to these games to cross the globe? 
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Cultural differences can prove deadly

Cultural differences can prove deadly
When we think about cultural differences it's usually in the context of business, customs, food and the like. Have you ever considered the impact of culture upon health and even death?

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88% of clinical professionals encounter non-English speaking patients

More than 88 percent of America clinical research, healthcare, and medical device industry professionals surveyed encounter non-English speaking patients and subjects on a regular basis. The November 2007 survey, which was conducted by Global Language Solutions (GLS), polled the firm's clients and industry contacts on the types of languages spoken by their patients or research subjects, as well as the one(s) used most often.

GLS, which specializes in translation and interpreting services for the medical devices, pharmaceutical, and healthcare industries, was not surprised to find Spanish as the non-English language most commonly cited by respondents; with 90 percent those surveyed who encounter non-English languages listing it as the most common. Other languages listed included French (37 percent), Chinese (25 percent), and Russian (20 percent).

Read more> GLS 
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88% of clinical professionals encounter non-English speaking patients

More than 88 percent of America clinical research, healthcare, and medical device industry professionals surveyed encounter non-English speaking patients and subjects on a regular basis. The November 2007 survey, which was conducted by Global Language Solutions (GLS), polled the firm's clients and industry contacts on the types of languages spoken by their patients or research subjects, as well as the one(s) used most often.

GLS, which specializes in translation and interpreting services for the medical devices, pharmaceutical, and healthcare industries, was not surprised to find Spanish as the non-English language most commonly cited by respondents; with 90 percent those surveyed who encounter non-English languages listing it as the most common. Other languages listed included French (37 percent), Chinese (25 percent), and Russian (20 percent).

Read more> GLS 
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Muslims, Ramadan and the Workplace – a Guide for HR

The Muslim holy month of Ramadan begins next week. Millions of people from Morocco to Malaysia will fast everyday from sunrise to sunset for 30 days. Among these will be significant numbers of Muslims working in offices in Europe and North America where Ramadan slips past unnoticed. This lack of awareness can and does cause inconvenience, stress and unhappiness to practicing Muslims in the workplace. Commisceo Global, a leading cross cultural communication training provider, has released a free guide for employers with Muslim staff to help them better understand the month and what it means to Islam’s adherents.

Depending on the sighting of the moon, the Islamic world will once again begin their annual exercise in spiritual and physical cleansing through fasting and other religious exercises next week. In countries such as Saudi Arabia, Iran and Indonesia where the majority of the population will be fasting, the social cycle changes to accommodate people’s needs. Work may start later due to people praying late into the night, it will certainly finish earlier to allow people to prepare for iftar (breaking of the fast) and the general pace of life drops down a couple of gears, especially for the important last 10 nights.

However, in Europe and North America the pace of life continues as normal. Although many Muslims will be going through the same rigours as people in Syria or Singapore, Ramadan can be that little bit tougher. This is mainly down to the lack of cultural awareness within businesses nowadays. Although people may know who a Muslim is they may not appreciate what a Muslim does. Unawareness of aspects of the religion such as food & drink, interaction between genders, moral obligations, prayers and holidays is widespread.

As a result there are always stories of Muslims being invited to business lunches, not being provided with time or space to break their fasts at sunset or expected to work on the Eid holiday following Ramadan.

“We know of Muslims working in organisations that had no idea what Ramadan was and what it entails. Stories include buffets being set up next to someone’s desk at work who was fasting, a manager insisting on a Muslim colleague attending a working lunch and adequate time not being given at the time to break the fast to drink and eat properly,” explains Commisceo's Managing Director, Neil Payne.

Respecting cultural diversity in the workplace is simply best practice. If staff feel that they are being taken care of and understood on a personal level, a business will experience greater retention, morale and ultimately productivity.

In order to provide businesses with access to timely cultural knowledge on Muslims, Islam and the month of Ramadan, Coomisceo have released a free downloadable file that offers employers a summary of the main issues. These include looking at what Ramadan is, what it means to Muslims, the impact it has on their daily lives for a month and how in turn this impacts their working lives.


“The future is culturally diverse and if we are all to have a successful future, then cultural awareness is critical,” adds Payne.

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